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Sep 2026: Tenant Engagement CMS - PDF accessibility guidance when uploading documents

Content authors now get clearer guidance when uploading PDFs, helping them create documents that are more accessible to all users. The aim is to make accessibility considerations easier to understand at the point where content is being prepared and published.

What it is and why it matters

The CMS now provides additional guidance to help content authors upload more accessible PDF documents.

PDF accessibility is important because documents published through Kinexio should be usable by people relying on assistive technologies such as screen readers.

The guidance helps authors understand some of the key things to check before publishing a PDF.


When to use this

Follow the guidance whenever uploading PDFs to content, offers or other areas of the CMS where documents will be made available to users.

It is particularly important for documents containing:

  • images;
  • tables;
  • complex layouts;
  • headings and sections; or
  • important information that must be accessible to all users.

How it works (high-level)

During the document upload process, the CMS provides guidance on preparing an accessible PDF.

This includes considerations such as:

  • appropriately tagged document structure;
  • a meaningful document title;
  • logical reading order; and
  • alternative text for informative images.

Best practice tips

  • Create accessible documents in the original source application before converting them to PDF.
  • Use proper heading styles rather than formatting text to simply look like a heading.
  • Add alternative text to meaningful images.
  • Check reading order after producing the PDF.
  • Avoid publishing scanned image-only PDFs where a properly structured digital document can be provided.