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Sept 2026: Security Portal - Custom email footer with clickable links

Every client's support setup is different, but every outgoing email looked the same. Clients can now add their own footer with clickable links, pointing recipients straight to the right support resource.

What it is and why it matters

Previously, all outgoing emails carried the same fixed footer with no way to add client-specific contact details or support links. Clients can now configure their own footer text and link, so recipients get a direct route to their support team from the email itself.

How it works at a high level

Configured from the Email Branding tab in Company Settings.

Footer content is sanitised before sending, so only safe formatting and link types are allowed. Where white-labelling is enabled, the required Kinexio attribution line still appears beneath the custom footer. Clients who don't set one up see no change.

Best practice tips

  • Keep link text specific — "Contact Support" beats "Click here."

  • Update the footer whenever your support address or help centre URL changes.