Oct 2026: Incident Management - Incident map opens where you work

What it is and why it matters Incident Management

Incident Map Opens Where You Work is an enhancement to the GPS map shown when anew incident is created in Incident Management.

Previously, the map opened on a generic default location. Users had to move the map to their own site every time they recorded an incident, which added an extra step to every report.

With this update, the map opens on the location of the user's most recent incident. If the user has not recorded an incident before, it opens on their office's postcode area instead.

While it is a small change, it removes a repeated step from every incident report and helps users record an accurate location more quickly.

When to use this

This enhancement applies automatically whenever a new incident is created with a GPS location.

It is particularly relevant if you:

• record incidents regularly at the same site or in the same area
• need to capture an accurate location quickly while an event is unfolding
• have new users who are recording their first incident
• want to reduce the time taken to complete an incident report

For example, a security officer who reported an incident in a car park yesterday will findthe map already centred on that area when they raise a new incident today.

How it works at a high level

When a new incident is started, the GPS map opens on the location of the user's last incident.

If the user has no earlier incident, the map opens on the postcode area of their office.

From there, the user sets the exact location of the new incident in the usual way. No setup is needed and nothing changes about how the location is saved.

Best practice tips

To get the most value from this update, we recommend the following:

• Still check the pin before saving: The map opens nearby, but the exact location should always be confirmed for each incident.
  

• Keep office address details up to date: The office postcode is used as the starting point for users with no earlier incidents, so an accurate address gives new users the right starting view.
  
  
• Be precise with locations: Accurate incident locations make reporting and trend analysis more reliable, particularlyacross larger sites.
  
• Let new starters know what to expect: A quick mention during onboarding helps new users understand why the map openswhere it does.