Nov 2026: Tenant Engagement CMS - Viewing individual survey responses

What it is and why it matters for Tenant Engagement

Individual survey responses can now be viewed directly from the Responses area of a survey.

Previously, administrators could see who had responded and when, but needed to export the survey data to read the answers themselves. The new response view makes it easier to investigate an individual submission or review feedback directly within the CMS.

When to use this

Use the individual response view when:

• Reviewing feedback from a particular respondent.
• Investigating an individual survey submission.
• Following up on a specific response.
• Checking answers without needing a full survey export.
• Reviewing individual feedback as part of day-to-day survey management.

How it works (high-level)

• Open Surveys in the CMS.
• Select the relevant survey.
• Navigate to Responses.
• Select an individual response.
• The respondent’s answers are displayed in a slide-in panel, allowing you to review the submission without leaving the Responses screen.

For broader analysis across multiple responses, an export may still be more appropriate.

Best practice tips

• Use the slide-in response view when you need to investigate one submission quickly.
• Use survey exports when comparing or analysing larger volumes of responses.
• Consider the context of the full survey when reviewing an individual answer rather than viewing answers in isolation.
• Be mindful of any personal or sensitive information respondents may have supplied when reviewing and sharing survey responses.