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May 2026: Critical Communications - Reuse content more quickly in defined templates

Users can now copy existing item content into Critical Comms email fields when creating templates.

Why this matters

This reduces duplicate effort, speeds up message preparation, and helps keep communications consistent across channels.

When to use this

Use this when the same core message needs to be reused across email and other communication formats.

How It Works (High-Level)

When preparing a Critical Comms template, users can pull through previously entered content instead of manually copying and pasting it into each field.

Best practice tips

Start with a clear core message so reused content remains consistent. Check channel-specific wording before sending, especially for SMS or voice content. Review copied content to make sure formatting still works in the chosen channel.