July 2026: Key & Asset Management - One-click overdue asset reminders

What it is and why it matters for Key & Asset Management

One-Click Overdue Asset Reminders is a new enhancement in Key & Asset Management that makes it easier to follow up on overdue assets.

Previously, when an overdue asset alert email was received, there was no direct way to send a reminder from within the email itself. Users had to log into the platform separately to take action, which added extra steps and slowed down follow-up.

With this update, overdue asset alert emails now include a direct action link that allows the recipient to send a reminder straight from the email. This removes friction from the escalation process, reduces administration and helps teams follow up more quickly when assets have not been returned on time.

While it is a small change, it can make day-to-day asset management more efficient and help improve accountability around overdue items.

When to use this

This feature is useful when an overdue asset needs a prompt follow-up or reminder.

It is particularly relevant if you:

• manage assets that are regularly issued to individuals or teams

• need to follow up quickly when an asset becomes overdue

• want to reduce the admin involved in chasing overdue returns

• rely on email alerts as part of your asset monitoring process

For example, if an overdue asset notification arrives in your inbox, you can use the reminder action immediately to re-notify the responsible contact without needing to open the platform separately.

How it works at a high level

Overdue asset alert emails now include a direct reminder link.

When the link is clicked, a reminder email is sent to the relevant contact associated with the overdue asset record. The action is completed in one click from the inbox, allowing users to follow up straight away without needing to log in first.

This means overdue asset notifications are no longer just informational. They now also provide a direct route to action, helping users respond more quickly when an item needs chasing.

Best practice tips

To get the most value from this update, we recommend the following:

Use the reminder as a quick follow-up tool
The one-click action is ideal for prompting a timely reminder, especially for routine overdue items that need a simple nudge.

Do not rely on reminders alone for critical assets
For high-value, high-risk or business-critical assets, use the reminder link as part of your follow-up process rather than as a substitute for direct contact or escalation.

Keep contact details up to date
Make sure the email address stored against the asset record is accurate so reminders are sent to the right person.

Use overdue alerts proactively
Treat overdue notification emails as an opportunity to act quickly, rather than waiting for a manual review later.

Review asset accountability processes regularly
This feature works best when supported by clear ownership, escalation rules and accurate asset records within your wider management process.