Aug 2026: Tenant Engagement CMS - Moderating comments in social wall

What it is and why it matters

Comment moderation gives teams greater control over conversations taking place within Social Wall, helping maintain appropriate and relevant community content.

When to use this

• For communities where comments need reviewing before becoming visible.

• For high-profile or sensitive Social Walls.

• Where your organisation has defined moderation responsibilities or content policies.

How it works (high-level)

• Comment approval can be enabled for an individual Social Wall.

• When enabled, new comments await approval rather than appearing immediately.

• Authorised moderators can approve or reject comments.

• Moderators can also remove existing comments.

• Removal can include a reason, providing an audit trail.

Best practice tips

• Only enable pre-moderation where it serves a clear community need.

• Assign sufficient moderators so comments do not remain pending for excessive periods.

• Establish internal moderation guidelines.

• Use removal reasons consistently where an audit record is important.