Aug 2026: Tenant Engagement CMS - Following up with survey non-respondents

What it is and why it matters

A way to identify survey recipients who have not responded and send a targeted follow-up without messaging people who have already completed the survey.

When to use this

• When survey response levels are lower than expected.

• Before an important survey deadline.

• When you want to follow up without repeatedly notifying respondents who have already participated.

How it works (high-level)

• Open an active survey in the CMS.

• View the people who have not yet responded.

• Trigger a reminder specifically to that audience.

• Recipients receive a push notification.

• Tapping it takes them directly to the survey to respond.

Best practice tips

• Allow recipients reasonable time before sending a reminder.

• Use targeted reminders rather than repeatedly notifying the full original audience.

• Consider survey deadlines and urgency when deciding when to resend.

• Monitor the non-respondent audience after a reminder before sending another.