Aug 2026: Tenant Engagement CMS - Customising social wall introductions and posting prompts

What it is and why it matters

Administrators can tailor the introductory text and posting prompt shown within individual Social Walls, helping give users clearer context about the purpose of each community space.

When to use this

• When different Social Walls have different purposes.

• When users need guidance about what they should post.

• To introduce a discussion topic, campaign or community.

• To provide lightweight participation guidance before users post.

How it works (high-level)

• Configuration is set against an individual Social Wall.

• Administrators can provide introductory text.

• Administrators can customise the posting prompt.

• Where no custom prompt is configured, the standard prompt is used.

Best practice tips

• Keep the posting prompt short and action-oriented.

• Use the introduction to explain the purpose of the community rather than duplicating the prompt.

• Avoid overly detailed instructions that make the Social Wall feel difficult to participate in.

• Review the wording when the purpose of a Social Wall changes.