Apr 2026: Critical Comms - Multi-team panic alert targeting

What's new?

• Ability to select multiple stores or recipient groups for Panic Button alerts

• Notifications are sent to all selected groups simultaneously

• Greater flexibility in configuring alert distribution

• Improved coverage for critical communications

Why this matters

• Ensures more operational teams receive alerts at the same time

• Supports faster, more coordinated responses across sites

• Reduces the risk of a critical alert being missed

• Improves safety and communication in high-pressure situations

When to use this

This feature is particularly valuable in the following scenarios:

Large or multi-zone sites

• Notify security, facilities, and management teams simultaneously
• Ensure full site awareness during incidents

Multi-team operations

• Alert different departments (e.g. security, cleaning, operations) at once
• Avoid delays caused by sequential communication

High-risk or time-critical incidents

• Trigger immediate responses from all relevant stakeholders
• Improve reaction times in emergencies

Out-of-hours coverage

• Send alerts to multiple teams covering different shifts or responsibilities
• Ensure someone is always notified, regardless of timing

How It Works (High-Level)

1. Navigate to your Panic Button or Alert Settings in the CMS

2. Locate the notification or recipient configuration

3. Select multiple stores or recipient groups

4. Save your changes

When a Panic Button is triggered:

• Notifications are sent to all selected groups at the same time

• Each group receives the alert based on their notification settings

Best practice tips

• Include all relevant response teams when configuring alerts

• Avoid over-selecting groups to prevent unnecessary noise

• Regularly review recipient groups to ensure accuracy

• Test alerts to confirm all teams receive notifications as expected