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Apr 2026: Guard patrols - A better way to complete patrols in the mobile app

We’ve introduced a new, more flexible way for guards to start and end their patrols — directly inside the mobile app. This update makes patrols faster, easier, and less dependent on physical tags, while still giving supervisors full audit-ready reporting.

Don't worry

The traditional Start/End tag method will continue to work exactly as normal for all clients who use it today.

 

Two Ways to Start & End Patrols

  1. Traditional method — Start/end tags (still supported)
    For many sites, guards will continue to:

    Scan a Start NFC tag to begin

    Scan an End NFC tag once all checkpoints are completed

    This method remains ideal for sites that prefer a fixed, physical start and finish point.

  2. New method — Start & end right in the app
    Guards can now begin and end patrols with just a tap in the app:

    Start Patrol in the app

    Scan checkpoints as normal

    End Patrol in the app when done

    This reduces reliance on hardware, prevents downtime if tags are damaged, and supports more dynamic environments.

 

Checkpoint scanning (no change required)

Guards continue to scan checkpoints throughout their patrol using:

  • NFC Trusted Tags (encrypted, HiD)

  • NFC Non-Trusted Tags

  • QR Codes

Each scan captures:

  • Timestamp

  • Guard name

  • Checkpoint details

  • Device used

  • Optional notes/photos

 

Flexible, unscheduled “snap” patrols

Patrols remain free-flowing,  guards can scan checkpoints in any order, supporting:

  • Routine patrols

  • Ad-hoc rounds

  • Spot checks

  • Client-requested inspections

  • All scans automatically sync into reporting.

 

Forms & QnAs at Checkpoints

Some checkpoints require a form or QnA to be completed. When scanned:

  • The form appears instantly

  • Mandatory questions must be completed before continuing

  • Responses are tied to that checkpoint for full reporting clarity

  • Common examples include equipment checks, compliance questions, and safety inspections.

 

In summary

You can now start and end patrols directly in the mobile app, no Start/End tags required.

Just tap Start Patrol, complete your checkpoint scans, and tap End Patrol when finished. Please ensure your app is up to date to access this verion. 

Good to know:

  • The traditional Start/End tag method is still fully supported for sites that use physical tags.

  • This update makes patrols faster, more flexible, and reduces dependency on hardware.

  • Please ensure your app is up to date to access this version.